Order Process

From the initial contact to the delivery and fitting of our saddles, we are committed to assisting you every step of the way to ensure the best experience possible and providing a product that you and your horse will love and use for years to come.

Initial Contact

Connect with us by phone at +1 403-336-8887, 1-855- 828-8887 (Canada) or email us at franco@cloetesaddles.com to discuss your saddle requirements. We’ll be happy to provide information about our custom-tailored Cloete saddles, as well as our non-custom saddle products and associated products.

If your saddle order includes a custom-fit tree, the process starts with a personalized consultation during which your horse’s back profile measurements are recorded and custom options discussed.
If you are ordering a saddle built on a generic/standard fit tree, this would not include the consultation.

For long-distance measurement we provide a downloadable CAD file containing instructions for how to print & apply our back profile measurement system and record your horse’s measurements yourself.

Desk View

We typically require a 50% deposit to secure a saddle order (The balance is due upon shipping/delivery).

The lead time for a full custom saddle is 90-120 days. If a custom saddle package includes a follow-up saddle-fitting, we might mail the saddle in advance and follow up with the saddle fitting consultation.

Shipping & handling fees will be added when a saddle is shipped ahead of the saddle fitting visit.

Measuring Kit

How we came to use this standardized measuring system
“I have not invented anything new; all I have done is collected the measurements of horses’ backs. It was creating a simple and easy-to-use system for collecting this information, that is the revolution. The following system is an attempt to simplify this mystical procedure.” Dennis Lane’s words.

Back Profiling System

We first encountered this brilliant measuring system when we met Dennis Lane at a presentation on a ranch in southern Alberta, Canada. (Hans van Hees previously shared the system with him, and in turn we incorporated it into our saddle business also.)
The purpose of this system, has been to distribute it to saddle makers and tree makers worldwide, in order to have a standard method of tree fit classification, which can seamlessly be communicated and interpreted by everyone, everywhere, which makes perfect sense, as all are using the same ‘language’ in order to avoid miscommunication.
After thorough use of Dennis Lane’s system, we enhanced this elegant measuring concept and developed it further so that its absolute accuracy has proven to be consistently reliable.
We are pleased to give credit to those who have gone before us and are most appreciative of the expertise, technique and information shared with fellow saddle – and tree makers, who in turn continue to improve the quality of service provided to their clients.

For more information please follow the link to our measuring guide Back Profile Measuring System.

Purchase your profiling tools here.

Choose From Our 20 Cloete Saddle Models

We have a large range of Cloete Saddle designs which cater to various riding disciplines.

We have your traditional all-rounder, traditional/ladies wades, stock saddles, barrel racers, reiners, etc. – catering to the western horsemen and women of today.

We have competitive riders choice of our english,  endurance and trail saddles.

For those looking for something to suit a out of the ordinary horse and rider pair, we have a mounted archery saddle, Australian stock saddle, our signature patrol saddle, guide saddle, gaiter etc.

And of course, if you ride for pleasure, we have everything in between. Head over to our saddle model page to find the saddle you’re looking for!

View a gallery of all the models here.

Saddle Stack #2
Saddle Selection
Leather_colour_samples_

Saddle Leather Options

Colour is so important in personalizing your saddle. We use only the best quality leather available, to craft our Cloete Saddles (i.e. harness tanned leather, which remains in a tanning pit for four to six weeks). This specialized tanning process does not interfere with the integrity of the leather fibres and the result is strong, lustrous hides that display class and durability.

Specify Edge Tooling Options

From Greco style all the way to Aztec, you can personalize the edge tooling & carving style on your saddle.

Click here to see all the border options. 

Boarder Tooling
Trimming

Decide on Trimming Options

​This is where you add your creative input to your saddle design. Choose your saddle’s trimmings! Click here to see all the reveal options. 

Select Your Stirrups

Your choice of stirrups is the final touch of the design of your saddle. Make sure to choose a set of stirrups that best suits your needs and style.
See our stirrup selection

CANVAS_BAG_SIZES

Delivery and Fitting

Most saddles shipped within Canada will ship via Canada Post expedited mail.
Deliveries beyond Canada’s borders are placed in the capable hands of either DHL Express or UPS, for your Cloete Saddle’s secure shipping to wherever you are located.
If a custom saddle package includes a follow-up saddle-fitting, we might mail the saddle in advance and follow up with the saddle fitting consultation when a consultant is available in your area.
Shipping & handling fees will be added when a saddle is shipped ahead of the saddle fitting.
Non-custom saddle packages would require booking a saddle fitting with one of our consultants.